Privacy Policy

Luna Power Pty Ltd (ABN 87 703 129 113) respects your privacy and is committed to protecting your personal information. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

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1. Who we are

Luna Power Pty Ltd (ABN 87 703 129 113) provides professional business and consulting services to organisations across Melbourne VIC, greater Victoria and Australia-wide. In this policy, “we”, “us” and “our” refer to Luna Power Pty Ltd. We are an “APP entity” for the purposes of the Privacy Act 1988 (Cth) and we are bound by the Australian Privacy Principles.

2. Personal information we collect

The types of personal information we may collect include:

your name and contact details, such as your email address and the business you represent;
your position or role within an organisation, where relevant to an engagement;
the content of your enquiries, quote requests and correspondence with us;
information you provide so that we can deliver our services, such as business plans, financial summaries or project briefs you choose to share with us;
records of our interactions with you, including notes of meetings and telephone or email exchanges;
website usage information collected through cookies and analytics tools (see section 9).

We do not collect sensitive information (such as health information or information about political opinions) unless it is reasonably necessary for one of our functions, you have consented, or the collection is otherwise permitted or required by law.

3. How we collect personal information

We collect personal information in a number of ways, including:

directly from you, when you complete a form on our contact page, submit a quote request, or correspond with us by email;
from third parties you have authorised to provide information to us, such as your accountant, bookkeeper or other professional adviser; and
automatically, when you access our website, through server logs, cookies and analytics software.

Where it is reasonable and practicable to do so, we collect personal information directly from you. If we receive information about you from a third party, we will handle it in accordance with this policy.

4. Why we collect and use personal information

We collect, hold, use and disclose personal information so that we can:

respond to your enquiries and provide information about our services;
prepare quotes and proposals, and deliver the professional business and consulting services you engage us for;
manage our client relationships, engagement records, invoicing and accounting;
meet our legal, regulatory and record-keeping obligations, including under tax and corporations law;
improve the content, performance and usability of our website; and
send you updates or marketing communications, where you have consented or where otherwise permitted by law.

We will only use or disclose your personal information for the primary purpose for which it was collected, or for a related secondary purpose you would reasonably expect, unless you have consented to another use or an exception under the Privacy Act applies.

5. Disclosure of personal information

We do not sell, rent or trade your personal information. We may disclose personal information to:

service providers who assist us with functions such as website hosting, email delivery, cloud storage, analytics and accounting, under contractual obligations of confidentiality and privacy;
our professional advisers, including auditors, Lawyers and insurers, where reasonably required;
government agencies, regulators or law enforcement bodies, where we are required or authorised by law; and
any other person, where you have given us your consent.

6. Overseas disclosure

Some of the service providers we use may store or process data outside Australia, including through cloud-based hosting and email platforms. Where personal information is disclosed to an overseas recipient, we take reasonable steps, in accordance with APP 8, to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information.

7. Security and retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls on our systems, secure password practices, and encryption of data in transit where appropriate.

We only retain personal information for as long as it is reasonably necessary for the purposes described in this policy, or as required by law. For example, tax and corporations law generally require us to keep financial records for at least seven years. When personal information is no longer required, we take reasonable steps to destroy it or ensure it is de-identified.

8. Access and correction

You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading (APPs 12 and 13). To make a request, email our privacy officer at ceo@lunapower.online. We will respond within a reasonable period and, where practicable, provide access or make corrections free of charge. In some circumstances permitted by the Privacy Act, we may decline a request, in which case we will explain our reasons and the options available to you.

9. Cookies and analytics

When you visit lunapower.online, our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve your experience. Analytics data is generally reported in aggregate and is not used to identify you personally.

Most web browsers allow you to manage or delete cookies through your browser settings. If you block cookies, some features of our website may not function as intended. Our website may also contain links to third-party websites, including our services, why choose us and service areas pages. We are not responsible for the privacy practices of those external websites, and we encourage you to review their privacy policies.

10. Marketing communications

Where you have consented to receive updates from us, we may send you occasional news about our services. Every marketing email we send will include a simple way to opt out, and you may also withdraw consent at any time by emailing ceo@lunapower.online. We will act on your opt-out request promptly and will not send further promotional material once we have processed it.

11. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact our privacy officer at ceo@lunapower.online with the details of your concern. We will acknowledge your complaint promptly, investigate it fairly and provide a written response, generally within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

12. Changes to this policy

We may review and update this privacy policy from time to time to reflect changes in our practices, services or legal obligations. The current version is always published on this page, and continued use of our website or services after an update constitutes acceptance of the revised policy. This policy should be read together with our Terms of Service.

13. Contact our privacy officer

If you have any questions about this policy, or about how Luna Power Pty Ltd handles your personal information, please contact our privacy officer:

Business: Luna Power Pty Ltd (ABN 87 703 129 113)
Location: Melbourne VIC, Australia
Email: ceo@lunapower.online

To learn more about who we are and what we do, visit our about page, then get in touch when you are ready to discuss your business and consulting needs.